frequently asked questions

What are your opening times?
We are open daily 10am to 6.30pm

Do you open on Bank Holidays?
Yes we are open all year round - with the exception of Christmas Day, Boxing Day, New Years Day.

What age group does Funderzone for?
We cater for children up to and including 12 years.

What should my child wear to use the equipment?
We recommend that children wear long sleeved tops and trousers. Socks are compulsory to maintain our high levels of hygiene. Shoes are not permitted on the play equipment.

Do you accept credit and debit cards?
Yes a minimum of £5

Can anyone come and use the café?
No only adult’s who accompany a paying child have access to our café facilities

Can I self-cater for a child’s birthday party?
No. Due to health and safety regulations we are unable to allow this. However, we do offer a great value birthday package.

Can I bring cake to my child's party?
Yes! We however provide the party food for your party. All parents are required to bring along the main event - the birthday cake! (Please don't bring any knives as we will cut it for you.)

How long does your birthday party last?
All our birthday parties last for 2 hours. During this time you will have a dedicated party host for your party.

I want to hold a child's party at Funderzone - what do I do next?
• Check out our party info pages here
• Check availability by phone on 01271 328 328
• You can either phone in or call in person to Funderzone to book the party

• Please note there is a £25 deposit required when booking. 
• Party invitations are provided upon payment of your deposit

Are there minimum numbers of children required for your birthday parties?
Yes we require a minimum of 6 children per party and a Minimum of 8 Children and a maximum of 12 Children to a laser party.

Am I allowed to take photos or videos at Funderzone?
We understand how people like to capture special moments so we do allow you to use this equipment, however, you may only take photo’s or video’s of your own children.

Are you a drop off facility?
No, we at Funderzone do not at any time take responsibility for the supervision of children. It is the responsibility of the parent/guardian to remain on the premises at all times and supervise their children.

Why can’t an older sibling supervise a younger child?
We have to adhere by requirement imposed upon us from child services, the local EHO and our Public Liability insurers. An adult is classed as a parent or guardian over the age of 18 and the child/children remain their responsibility at all times when in Funderzone. This is for the safety and security of the children.

Why can’t we pop out and come back in?
The child/children remain the responsibility of the parents/guardian at all times when in Funderzone, if they leave our premise this negates their responsibility. If the parent/guardian wants to leave our premises they will have to take all their children and belongings with them. This is for the safety and security of their children. Adults must remain on the premises for the full duration of their child’s stay.

Can Adults get in on the fun?
Absolutely, we encourage all parents to get into the playframe and experience the fun with their kids.

Can we bring our own food and drink?
For health and safety reasons no food can be brought into Funderzone (with the exception of birthday cake, baby milk and baby food). We have a fully operational café to meet your requirements.